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Thanks for all of your help in my last situation. Everyone knows that I have a wonderful boss who understands my ADHD, knows the symptons, and helps me to work as much as possible. It took 6 months and a lot of hard work for both of us to get to this point. His understanding helps me work more hours, be more productive and not be offended when I am having an ADHD episode.
Today they annouced that they were changing managers and workers. There is a 99% chance I'll have someone else, and a 40% it will be someone that has no compassion for my disability. 1) I could get the union involved and under the Disabilities act request the same supervisor. 2) I can let the change happen, and when it doesnt work out deal with it then.
I thought I would give you guys a little background before I dive into the fun stuff that’s going to happen today at work.
As many of you know, I have ADHD, its protected union the Americans with Disabilities act. When I have severe ADHD symptoms, I can’t work. The worst symptom is hyper focus, or what I call a thought seizure. Doctors and professionals say the only way to get over this is to remove yourself from the environment until it passes. I have been authorized for up to 36 hours a month. When it happens, I leave work, and I don’t get paid for that time I miss. Everyone at work knows that I have ADHD and have been very accommodating.
I work in customer service. People place orders with me over the phone and also change their monthly service. Over the last two months, there has been extensive work with our computer mainframe software for order processing. About 75% of the orders we process end up erroring out. Sometimes the orders are so complex, it can take an hour on the phone to go through it with the customer. When they error out, we usually go to our supervisor who has ways to override the error with his/her clearance. But at the same time, we are under pressure to help customers with an average handle time of 6 minutes.
Also, be aware that I am a union member. Our union has done a very good job at forcing the company I work at to obey the current employment laws - and for me, disability laws.
Yesterday, when working on an order for an hour our system errored the order out. I couldn’t progress with the order. My supervisor was not at his desk, so procedure demands that I search for another. I found one, and asked if she could help. She came over and suggested that I start over. I knew that my customer wasn’t going to wait another hour on the phone to put the order in all over again. So I suggested there must be another way to get around this error. Her response was, "Really? If you can’t do your job, then perhaps you should find another one!" I turned around, knowing my ADHD was now full on and starred at my computer screen. My boss, who now returned to his desk said, "are you ok?". I said, "Can you give me a hand with my order please?." The other manager, who I originally asked for help said, "No! I am helping him, you stay there" I said, "No, you aren’t helping me, and you need to leave now", Her response, "I’m not leaving". I looked at my boss and said, "I could really use your help; otherwise Im going to have to leave in the middle of this order” My boss knew what that meant. It meant that I was signaling to him I was having an ADHD attack. My boss immediately got up, asked the other supervisor to leave, sat down and finished my order. I had to leave work for the rest of the day. I had Hyper-focus all night last night and didn’t get very much sleep. I will probably miss most of the day today.
When I return, I will either ask for the management to work with the supervisor on getting some disability training, or go directly to the Union, who will no doubt have her fired. I prefer the first method, but to be honest, this manager has had issues in the past.
I’m really not seeking any specific advice. But I'm not hindering it. If you are a friend of mine whom I've thanked for advice in the past, please reply.